They were fine up until about a year ago. Amazon has finally started to put their fingerprint on this acquisition, and of course it’s at the expense of the fantastic customer experience that used to be the selling point. Instead it’s all about cutting costs at the customer’s expense while undercutting the competition to put them out of business.
I’m staying for now because the GP I’ve been seeing for years is fantastic and continuity is important to me given current medical status; we’ll see how long that lasts.
Had a bizarre situation for a while where they had physical branches in Texas, could deliver care, but couldn’t take card payments for years. Medical bills could be paid but the actual subscription couldn’t be. They asked for a cheque. Support promised they wouldn’t pursue the charge until they could take card payments. Obviously they reneged (even with the above statement in writing) and sent it to collections.
They were fine up until about a year ago. Amazon has finally started to put their fingerprint on this acquisition, and of course it’s at the expense of the fantastic customer experience that used to be the selling point. Instead it’s all about cutting costs at the customer’s expense while undercutting the competition to put them out of business.
I’m staying for now because the GP I’ve been seeing for years is fantastic and continuity is important to me given current medical status; we’ll see how long that lasts.
Had a bizarre situation for a while where they had physical branches in Texas, could deliver care, but couldn’t take card payments for years. Medical bills could be paid but the actual subscription couldn’t be. They asked for a cheque. Support promised they wouldn’t pursue the charge until they could take card payments. Obviously they reneged (even with the above statement in writing) and sent it to collections.
I've been trying for two weeks to try and get this resolved
Welcome to US healthcare, the expensive hobby no one asked for.
The modern day dystopian sysiphean nightmares are the worst. Sorry to hear that, hopefully it gets resolved.