As a smaller team we got a different email, no alternative just termination:
We are writing to let you know that due to changes in how Salesforce services are provided in mainland China, Slack will no longer be renewing your workspace.
We’re contacting you because you’re an Admin of an impacted workspace. Effective February 1, 2026, we will suspend all access to your workspace and you will no longer be billed for your paid workspace. After this date, your team will not be able to access your workspace. You will receive a refund for your unused contract. Your workspace and all associated data will be deleted within 90 days of February 1, 2026.
Yes I have received the same. Do you know what to do next? I have been contacting both Slack team and our sales rep at Alibaba Cloud, but haven't heard anything yet.
As a smaller team we got a different email, no alternative just termination:
We are writing to let you know that due to changes in how Salesforce services are provided in mainland China, Slack will no longer be renewing your workspace.
We’re contacting you because you’re an Admin of an impacted workspace. Effective February 1, 2026, we will suspend all access to your workspace and you will no longer be billed for your paid workspace. After this date, your team will not be able to access your workspace. You will receive a refund for your unused contract. Your workspace and all associated data will be deleted within 90 days of February 1, 2026.
Yes I have received the same. Do you know what to do next? I have been contacting both Slack team and our sales rep at Alibaba Cloud, but haven't heard anything yet.
I also reached out to them but didn’t hear back.